Book apartments and serviced apartments for short stays
FLAT INN helps guests book apartments and serviced apartments for short stays in Moscow and other cities: for one night, several days, or a week. Choose your city, dates, and property, and we provide online booking, contactless check-in, professional cleaning, and 24/7 support.
Online booking for apartments and serviced apartments
With FLAT INN, you can book an apartment or serviced apartment online for one night, several days, or a week. Choose your city, travel dates, and suitable stay option, then complete your booking with contactless check-in, professional cleaning, and 24/7 support.
Amenities FLAT INN
Contactless check-in
Complete online registration and arrive at any time - open the electronic door lock or pick up the keys from the mini-safe. You don`t have to wait for check-in: a minute and you`re home.
Fast Wi-Fi
All our apartments are equipped with high-speed Internet. Stable connection for work, video calls and movie marathons without interruptions or speed limits.
Comfortable bed linen
Clean, fresh, pleasant to the touch for deep and restorative sleep. Ideal for families with children: additional bedding sets are available on request.
Professional cleaning
The apartments are cleaned according to a checklist controlled by our system. You arrive to a completely clean and ready-to-live-in space.
Fully equipped kitchen
The kitchen has everything you need: stove, microwave, dishes and cutlery. You can prepare any dish or enjoy a cup of aromatic coffee without thinking about the little things. Ideal for family breakfasts and children`s snacks.
Fresh towels and hygiene products
Before each guest`s arrival, we update the sets: they are soft, clean and neat. Fragrant hygiene products envelop you in comfort during vacation or business trips.
Everything for washing
Washing machine, detergents and iron, which are especially important on long trips or traveling with children.
24/7 support
Managers are available 24/7 via WhatsApp, Telegram, phone or email. We will help with check-in, payment, technical issues or any unexpected situations during your stay
Casual comfort
Calm shades, soft light and thoughtful details. An apartment where you can breathe out, relax and feel at home.
How to choose an apartment or serviced apartment
To find the right short-stay option, choose the city, travel dates, and convenient location: central area, nearby metro, or the right district. At FLAT INN, you can compare apartments and serviced apartments by stay format, amenities, conditions, and price, then proceed to online booking.
- Choose the city and dates: one night, several days, or a week
- Compare apartments by district, metro, and location
- Check stay conditions, amenities, and price
- Book the right option online
Cities and destinations
Popular short-stay categories
Different trips need different stay formats. At FLAT INN, you can choose studios, serviced apartments in central areas, and apartments near metro stations for one night, several days, or a week.
Booking terms and conditions
Here's a summary of our key booking terms and conditions.
Booking conditions
The same booking conditions apply to all our apartments.
Check-in no earlier than 15:00
Check-out no later than 11:00
Reservations can be canceled up to 3 days before arrival* for a refund minus 10%.
*ATTENTION
Reservations made for dates from December 1 to January 31 of each year or partially affecting this period are completely non-refundable.
In case of cancellation, the reservation payment is non-refundable!
Read full version here:
Agreement
House Rules
We take care of our guests and apartments, which is why we have developed a simple set of rules to ensure the apartment is always in perfect condition for your arrival.
House Rules
We care about our guests and apartments, so we have prepared a simple set of rules to keep each apartment in excellent condition for your arrival.
Terms
- The apartments are intended for guest accommodation only. Events, parties, trainings, photo and video shoots are PROHIBITED. If an event, unauthorized shoot, or similar activity takes place, you will be evicted from the apartment without a refund of the accommodation cost or the security deposit.
- Only the guests specified in the booking may stay in the apartment. Every additional guest must be agreed in advance. If additional guests are found staying in the apartment without approval, the full security deposit will be withheld.
- Moscow quiet hours regulations apply. During these hours, guests must not make noise or play loud music or TV: from 21:00 to 08:00 and from 13:00 to 15:00. In case of noise complaints, the security deposit will be withheld.
- Only adult guests may stay in the apartments. Guests under 18 may stay only with parents or legal guardians.
- It is prohibited to move furniture or significantly change the placement of decor items.
- All items located in the apartment at the time of check-in are an integral part of the apartment. It is PROHIBITED to remove furniture, appliances, towels, bed linen, household chemicals, or any other items from the apartment. Such actions are treated as theft, with appropriate measures taken. In this case, the security deposit is withheld in full, and all stolen items must be returned or their full cost compensated within 1 day.
- In case of an emergency, including flooding, fire, neighbor complaints, violation of quiet hours, or any other emergency, FLAT INN LLC reserves the right to open the door with its own set of keys at any time.
- When leaving the apartment, please check all electrical appliances, the stove, water taps, windows, and make sure the entrance door is locked.
- Each additional set of bed linen and towels beyond the set provided according to the number of guests is paid for separately. The cost of an additional set is 2,000 RUB. The set includes 2 pillowcases, a sheet, a duvet cover, 2 large towels, and 2 small towels. If use of an additional set was not agreed in advance, the cost will be deducted from the security deposit.
- After check-out, our housekeepers inspect and clean the apartment. All food, drinks, boxes, bags, and flowers left in the apartment are disposed of. FLAT INN LLC is not responsible for items left in the apartment after guest check-out.
- Check-out time is 11:00, always. Late check-out is an additional service and is paid for separately. Check-in time is from 15:00, always. Early check-in is an additional service and is paid for separately.
- Any damage caused to the apartment, interior or decor items, textiles, or household appliances must be fully compensated by the guest, including the cost of work and delivery.
- Stays with pets must be agreed separately and are an additional paid service.
- The security deposit is returned after the apartment has been inspected. The guest checks out at 11:00, after which the housekeeper inspects and cleans the apartment. Once cleaning is completed, usually within 2-3 hours, the deposit refund is processed. The refund time depends on the recipient bank and usually takes from 2 to 10 business days.
Additional services and penalties
- Damage to dishes or cutlery: 500 RUB / item.
- Small towel: 500 RUB / item.
- Large towel: 1,000 RUB / item.
- Pillow: 1,000 RUB / item.
- Blanket: 2,000 RUB / item.
- Pillowcase: 500 RUB / item.
- Duvet cover: 1,000 RUB / item.
- Sheet: 500 RUB / item.
- Accessories or decor items: from 2,000 RUB / item.
- Household appliances: from 5,000 RUB / item. Furniture: from 5,000 RUB / item.
- Plumbing fixtures: from 7,000 RUB / item.
- Lost key: from 5,000 RUB.
- Unauthorized event, shoot, or training: 20,000 RUB + compensation for damages.
- Smoking, including cigarettes, IQOS, hookahs, and other smoking mixtures: 10,000 RUB. Open fire in the apartment, including lighting candles: 10,000 RUB.
- Early check-in or late check-out depends on the daily apartment rate and availability.
- If a guest decides to extend the stay after the housekeeper has already left for apartment cleaning, a mandatory penalty of 1,000 RUB is charged for a false housekeeping call-out.
- If check-out is delayed by more than 2 hours and company staff were not informed in advance, the amount of the paid security deposit is withheld.
- Pets: from 1,000 RUB + increased security deposit.
Instructions
A step-by-step guide: from making your selection on the calendar to accessing your check-in details via your personal dashboard
Booking dates
Select your dates and click the book button at the top of the screen
If closing documents are required, please enter additional information.
Read the rules for booking apartments and click continue
Confirm your reservation in a way convenient for you
Enter the received code and click confirm
Booking Payment
Next you go to the deposit payment page. In addition to the payment itself, it is possible to issue an invoice for payment
To pay, you need to click on the icon next to the image of payment systems. Confirm payment in a way convenient for you
Enter the code you received
Enter the data to generate the payment and click pay
Next, you will be redirected to the website of the selected payment system
You have paid the reservation deposit. To view your reservations, you need to go to the guest’s personal account, to do this, click on “Guest Account”
Guest personal account
Log in using the details you provided earlier
In the "Reservations" section, select the month and year your reservation begins. Make full payment for your reservation to receive information about your stay
To obtain information about check-in, click on the "Check-in Details" button in the "Management" column
Please read the reference information carefully
Short-stay FAQ
Answers to common guest questions about short-stay apartments and serviced apartments: payment, deposit, cleaning, documents, passport details, and check-in. If you need clarification, the FLAT INN team can help before booking or during your stay.
Do I have to pay the entire cost of my stay at once?
No, at the time of booking you pay the cost of the first night of your stay. The remaining amount of the cost of accommodation will need to be paid one day before arrival.
Why do you charge extra for cleaning?
Cleaning is part of every short-stay rental: professional cleaning, linen care, and consumables are real operating costs. We calculate this fee separately and transparently instead of hiding it in the nightly rate. This makes the price structure clearer for guests.
Why is there an extra charge for additional linen sets when more than two guests are staying?
Laundry is a significant operating cost, and we do not want guests to pay for sets they do not use. By default, apartments are prepared for two adults. Additional guests can be accommodated when sleeping places are available; an extra linen set is charged separately to cover laundry costs.
When will the deposit for the apartment be returned?
As a rule, the deposit is returned the next day after your departure. Delays may be due to the work of your bank. To speed up the refund process at the bank, you can use payment and deposit return receipts, available on the booking page and in your personal guest account.
Why do you require a passport at check-in?
When staying in an apartment, just like in a hotel, guests must provide passport details. This is a legal requirement in Russia for all guests, including Russian citizens and foreign nationals.
Is there a commission when booking on the FLAT INN website?
When you book directly on the FLAT INN website, you pay for the stay and selected services without a third-party platform commission. If the booking is made through an aggregator, the platform commission may be shown separately as part of the final price.
Choose the best way to find your stay
At FLAT INN, you can search for short-stay accommodation in several ways: choose dates first, start with the type of property, or go directly to available options in the city you need. This helps you find an apartment or serviced apartment that fits your trip.
